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 DeathSkull's FAQ's

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DeathSkull
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PostSubject: DeathSkull's FAQ's   Sun Jun 07, 2015 12:53 am

In this thread, I will have all the info and future questions asked about the game.

If you have any suggestions, please pm me, as this thread is closed to help keep easy access.

__________________________________________________________________
-If you have any questions or complaints about the Game, please email me at PixelGenesisOnline@gmail.com.

-If you have any problems or found bugs about the Game, please email our Help Desk at PGOHelpDesk@gmail.com.


Last edited by DeathSkull on Sun Jun 07, 2015 1:54 am; edited 1 time in total
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PostSubject: **WHY WAS I BANNED?!**   Sun Jun 07, 2015 12:55 am

**Why was I Banned?**


All the bans are done for a reason. 99.9% of people know what they did to get banned. If you really, really, REALLY don't know why you were banned, then email support. You can also send a PM to me or any staff on the forums. But note, we probably won't answer.


Last edited by DeathSkull on Sun Jul 19, 2015 12:24 am; edited 1 time in total
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PostSubject: **I WANNA BE A MODERATOR!!**   Sun Jun 07, 2015 12:58 am

**I want to be a Super Moderator**


Yes, we know. Everyone wants to be a Moderator. We can't have everyone being a Moderator. The Devs (DeathSkull, JackBowe, and Jairrocket) will watch and choose who is really made for the job. If you email us (Support), we will NOT answer to the email, and you will be warned in-game. If you do it again, we will delete all your emails and you will be BANNED in-game and forums. (Only if you also ask on forums though)


Last edited by DeathSkull on Sun Jul 19, 2015 12:25 am; edited 1 time in total
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PostSubject: **CAN I HAVE FREE ITEMS?!?!**   Sun Jun 07, 2015 1:01 am

**Could I have Free Items?**


The answer is, No 99.9% of the time. On certain occasions, the Devs and Mods will host giveaways with all new items about once a month or so. The Devs and Mods will NOT give out free items in any other case than the giveaways. If you keep spamming them and emailing Support asking for free items, you will be warned. If you continue to do it, you will be CURSED in-game.


Last edited by DeathSkull on Sun Jul 19, 2015 12:25 am; edited 1 time in total
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PostSubject: **CAN A DEVELOPER OR MODERATOR COME HANG OUT AND CHAT WITH ME?!**   Sun Jun 07, 2015 1:08 am

**Can a Developer or Super Moderator come hang out and chat with me?**


Depends. It’s their choice if they want to or not come and chat. They may say No, as they are busy dealing with drop games, scams, and problematic players. Devs MAY come after you pm, but don’t always count on it, as we are busy. They will (try to) visit all the Realms from time to time though, but just to award each Realm something and maybe chat for a bit. 

NEW: Also, this was not allowed before, but now I have allowed it…You CAN email/pm support or any developer/moderator to come visit and chat with you. We’d be more than happy to come visit each and every one of you, but if you start to spam support or any other staff, then we will come up with a punishment. Thanks. Smile


Last edited by DeathSkull on Sun Jul 19, 2015 12:26 am; edited 2 times in total
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PostSubject: **CAN I HAVE MY OWN ITEM?!**   Sun Jun 07, 2015 1:10 am

**Can I have my own Personal Item?**


The answer is, no. Only Developers and Super Moderators can have their own items due to they help out with the game and sacrifice some of their free time, to have fun with you all and keep you safe. If you keep messaging the Devs, Mods, and Support, you will be warned to stop. If you don't stop, you will be GLUED in-game. It’s up to the Devs and Mods to choose how much time you are GLUED.


Last edited by DeathSkull on Sun Jul 19, 2015 12:28 am; edited 1 time in total
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PostSubject: **CAN I GET GLUED OR SUPER GLUED?!**   Sun Jun 07, 2015 1:11 am

**Can I get Zipped or Super Zipped?**


This is just...Crazy. I know, it may sound fun, but it really isn't. If you ask to be Zipped Up or Super Zipped Up, The Devs or Mods will CURSE and Super Zip you instead. Don't email us complaining that you didn't do anything to get CURSED either. It will be considered as spam and you will be warned.


Last edited by DeathSkull on Sun Jul 19, 2015 12:29 am; edited 1 time in total
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PostSubject: **CAN I GET BANNED OR GO TO JAIL FOR A FEW MINUTES?!**   Sun Jun 07, 2015 1:12 am

**Can I get Banned or go to Jail for a few minutes?**


This is also crazy. If you ask to be banned or to go to the jail world, the Devs or Mods will warn or even SUPER BAN you.  Don't email us about why you were Super Banned, because you know good and well why you were Super Banned. If you email us, we will tell you, but don't say you didn't know why after we tell you the reason.


Last edited by DeathSkull on Sun Jul 19, 2015 12:31 am; edited 1 time in total
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PostSubject: **I LOST MY RARE ITEM, GIVE IT BACK PLS!**   Sun Jun 07, 2015 1:25 am

"I put something down or gave it to another player and instead of doing what they promised (or what I expected) they stole it from me." 


^ The above statement is what will more than likely be said by anyone who gets "scammed" an item.


*We will usually not give an item back that you lost by going to a drop game, casino, etc...But in some cases we may. 


*If someone asks to borrow a rare item, say NO and LEAVE the Realm at ONCE! If you do give the person the rare item, we are NOT giving it back, since you made that choice.


*You CAN email Support/Developers/Moderators about your lost item(s), but it all depends on the situation to get your item(s) back. Do expect to not get them back though.


*Do not spam Developers, Moderators, and Support saying to give your items back. We will not answer and just WARN you instead. 


*We would prefer you to take a video while doing this, so we can see which item(s) got scammed and when it took place or else, we really can't do anything about it.


*We would also prefer you not to lend out item(s) at all!

__________________________________________________________________
-If you have any questions or complaints about the Game, please email me at PixelGenesisOnline@gmail.com.

-If you have any problems or found bugs about the Game, please email our Help Desk at PGOHelpDesk@gmail.com.


Last edited by DeathSkull on Sun Jun 07, 2015 11:38 am; edited 1 time in total
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PostSubject: **I GOT BANNED FOR REPORTING A SCAM**   Sun Jun 07, 2015 1:27 am

**I got Banned for reporting a Scam**


No, you didn't. You got banned because you were still in the Drop game world. You leave, then message a Developer or Moderator only ONCE. DO NOT spam them. If you stay in the world, you are risking the chance of being CURSED or even BANNED! Also, do not Broadcast or Global Broadcast about scams. That will get you Glued and CURSED immediately.


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PostSubject: **What do I do when I have been HACKED?**   Sun Jun 07, 2015 1:30 am

**What do I do when I have been "Hacked"?**


First off, we cannot see your password neither will we ask for your password. 
Secondly, the PGO server cannot be "hacked". So if you think or hear someone say someone hacked the server then got your password, thats a bunch of LIES that people use.

Here are a few reasons why you got "Hacked":

* You share a device with someone and forgot to erase your password when you logged off. In this case, anyone who picks up your device can simply click "enter" and log in as you!
* You had an easy to guess password such as your name or 12345 or something else that everyone knows about you. PGO may lock out people who guess wrong a few times, so it's very rare this happens unless your password is VERY bad.
* You gave your password to a player or website that promised free stuff. Usually they say the can give you 999999 crystals or unlimited crystals. These are ALWAYS scams. They just log on as you and steal your stuff.
* You trusted someone with your password. You'd be shocked how often the "hacker" turns out to be the best friend or the cousin or the sibling. Don't trust ANYONE with your password!


If someone is making changes to your account and you see stuff missing, CHANGE YOUR PASSWORD ASAP! For now, you will have to email Support until we get a website for changing your password.


Last edited by DeathSkull on Sun Jul 19, 2015 12:32 am; edited 1 time in total
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PostSubject: **I got caught in someone else's BAN!**   Sun Jun 07, 2015 1:33 am

**I got caught in someone else's Ban**


This may happen a lot. Since we will be playing around with the punishment system when the game first comes out. If you do, please email Support.

If you share your device with someone who breaks rules, there's a good chance that your account will get punished, too. If that happens, you'll be stuck waiting out the punishment just like the offender, so you might want to have a friendly chat with your friend/cousin/sibling/child and let them know that you expect them to be a good Pixel Genesian Member, just like you.  Very Happy Very Happy
   

Can you unban my account even though my brother or any sibling got my account banned?


No. It was your fault to let them use your device/account, so you have to wait out the punishment just like the offender has to. Next time, maybe you won't let them use your device/account.    bounce


Last edited by DeathSkull on Sun Jul 19, 2015 12:33 am; edited 1 time in total
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PostSubject: **I saw a Moderator breaking the rule(s)!!**   Sun Jun 07, 2015 1:36 am

**I saw a Super Moderator breaking the rule(s)!**


No, no you didn't. A lot of people misunderstand what they see.

We watch every Moderator VERY closely. Before and after we choose them.


Its very unlikely like you saw a Moderator breaking a rule, as like we said above, we watch them VERY CLOSELY. But, if you are confident or concerned that you saw one breaking the rules, please email Support: PixelGenesisOnline@gmail.com. We will look into it. And no, you will not get in trouble if you are wrong.


Last edited by DeathSkull on Sun Jul 19, 2015 12:34 am; edited 1 time in total
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PostSubject: **Can you all remove this Realm Lock for me?**   Sun Jun 07, 2015 1:41 am

**Can you all remove this Realm Lock for me?**


The answer is usually, no. We can't just take someones Realm lock off just for you. Later on in the game, The Developers are talking about having a certain time period for the locks to breakable by anyone, but until then, you may ask how long this person who owns the world has been inactive, and we MAY break it if the player has been inactive long enough.

Don’t email Support asking for them to break the Realm Lock. They can't do it. They may give you a warning though if you keep asking.


We recommend you to just find another Realm name and Lock it, instead of hassling the staff.


Last edited by DeathSkull on Sun Jul 19, 2015 12:35 am; edited 1 time in total
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PostSubject: **How can I report a Glitch or a Bug?**   Sun Jun 07, 2015 1:45 am

**How can I report Glitches or Bugs?**


*First off, there is a forum here where you can post the glitches/bugs
*Another way you can report it, is email Support and tell them all the info of what happened. If you don't give us any info, we won't be able to fix it. Please make sure to give out enough info!   
*We recommend you taking screenshots of the glitch and sending them along with the report. 


In the near future, we may get our own website for reports where you can just fill out a ticket with as much info as you have onto the ticket and we would respond in under 24 hours (HOPEFULLY)  Sweatdrop


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PostSubject: **What will be in the next Holiday Event?**   Sun Jun 07, 2015 1:50 am

**What will be in the next Holiday Event?**


Please, do NOT email Support or message any Staff about what will be in the next update, or what will be in the next pack, or even what will be in the next Holiday Event.

The Support and Staff will NEVER reply to those messages and may warn you to not ask again. We the Staff will give you Teasers of what will be in the next updates, but won't tell everything/exactly what will be in that certain Holiday Event or Update. You'll just have to guess and wait and see what will be in store!  What a Face
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